Probability and Queuing Theory

Queuing theory is the study of congestion and waiting in line. The theory can help with creating an efficient and cost-effective workflow, allowing the user to improve traffic flow. ... Often used as an operations management tool, queuing theory can address staffing, scheduling, and customer service shortfalls. Probability is the branch of mathematics concerning numerical descriptions of how likely an event is to occur, or how likely it is that a proposition is true. The probability of an event is a number between 0 and 1, where, roughly speaking, 0 indicates impossibility of the event and 1 indicates certainty.